Android Pay and Samsung Pay - Bank SNB

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Android Pay and Samsung Pay are separate apps from Bank SNB's mobile app. ... Android Pay requires that your phone has a secure lock screen (pattern, ...
Android Pay and Samsung Pay FAQs Frequently asked questions about Android and Samsung Pay. What is Android Pay or Samsung Pay? Beginning September 23rd, 2016, Bank SNB customers can use their eligible Bank SNB CheckCard with Android Pay or Samsung Pay to pay on the go at merchants who accept Visa contactless payments. You can also use it in participating merchant apps wherever Visa cards are accepted.

Does Android Pay or Samsung Pay require me to use Bank SNB Mobile Banking? No. Android Pay and Samsung Pay are separate apps from Bank SNB’s mobile app.

Where can I use Android Pay or Samsung Pay? You can use Android Pay or Samsung Pay to make payments in stores with supported devices wherever Visa contactless payments are accepted. At the checkout, look for these symbols for acceptance:

Contactless

Android Pay

Samsung Pay

You can also use Android Pay or Samsung Pay in participating online merchant apps with supported devices. Look for the “Buy with Android Pay” or “Samsung Pay” button during your checkout in the app. Visit http://www.samsung.com/us/samsung-pay/ or https://www.android.com/pay/ for a list of merchants where in-app payments are accepted.

How secure is an Android Pay or Samsung Pay transaction? Android Pay requires that your phone has a secure lock screen (pattern, password, PIN or fingerprint) to work, and the payment information is sent completely secure. With Samsung Pay, you can authenticate with your fingerprint or a PIN if you prefer and just like Android Pay, the payment is made with a virtual card number and a one-time authorization token, so there's no way you can have your payment information compromised. All of your payment information will be encrypted in the cloud, a dedicated environment in your device.

How can I add my card to Android Pay or Samsung Pay? Once you have downloaded the app to your device, you can add new cards by manually entering your card information or taking a picture of your card. You will always need to enter your 3-digit Security Code and accept Bank SNB’s Terms of Use for Android Pay or Samsung Pay each time you add a card to your wallet. You will be prompted to call for verification. Android and Samsung’s Terms & Conditions also apply.

Is my phone compatible with Android Pay or Samsung Pay? Android Pay works on phones running Android 4.4 and later that have NFC and HCE (Host Card Emulation) support. Currently, Samsung is supported on the Galaxy S6, S6 edge, S6 edge+ and Note 5. For up to date compatibility, always check the Android.com or Samsung.com websites.

How can I remove cards from my device? To remove any card from your device, open Android Pay or Samsung Pay and choose the card you want to remove from your Android or Samsung wallet, then click ‘Remove Card’. You should receive a confirmation to delete the card.

What is a Virtual Account Number? A Virtual Account Number is created for that card on that device. For your security it is separate and unique to your device and different from your plastic card number, but represents your account information. Your Virtual Account Number is used to make purchases with your card using Android Pay or Samsung Pay.

How will an Android Pay or Samsung Pay transaction appear on my statement? All transactions completed with Android Pay or Samsung Pay will appear as normal Visa transactions on your bank’s monthly statement.

How do I obtain a refund for something I purchased with Android Pay or Samsung Pay? If you need to make a return for a purchase made with Android Pay or Samsung Pay you can still receive refunds to your account. A cashier may ask you to provide the last four digits of your Virtual Card Number instead of the last four digits on your plastic card. To find the last four digits of your Virtual Card Number for your card, visit the Android Pay or Samsung Pay Wallet section of your device or on the back of your card within the Wallet app.

How much does Android Pay or Samsung Pay cost? There is no cost from Bank SNB to use the Android Pay or Samsung Pay service.

Sample Screen Shots Below are personal card, Android Pay images. The Business CheckCard screens will be similar. (Note: Health Savings Account CheckCards will not be available on Android or Samsung Pay.) Screen 1

Screen 2

Bank SNB 888.762.4762 Customer Solution Center Hours: M-F 7:30 a.m. – 6 p.m. (CST) Sat 8 a.m. – Noon Member FDIC *Android and Samsung products are not sold or supported by Bank SNB. Bank SNB is not responsible for Android or Samsung Pay apps or wallets, etc. and cannot provide tech support for uploading or deleting apps from your smart device.

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