Digital Transformation - Westcon-Comstor

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Digital. Transformation. CRM. Sales Force. Sales. Dashboards. Leads. Accounts & ... Partners with Channel Online, VARStreet, QuoteWerks, Quosal, Tigerpaw.
Digital Transformation Jay Denton

Vice President, Marketing

Comstor, NA

Digital Transformation at Westcon-Comstor How does it work? Digital Transformation

CRM Sales Force

1View Sales Portal

Dot Com & eCommerce

Sales Dashboards

Create Quote

Navigation

Leads

Pricing Simulator

Branding

Accounts & Contacts

SBAs

Practices

Opportunities

Vendor Required Fields

Westcon-Comstor

Conversion

Shop Online

Internal

CRM is a ‘Customer Relationship Management’ tool containing customer and prospect contact information, accounts, leads and sales opportunities in one central location 1View is our internal sales productivity platform focused around quoting and conversion to orders Dot Com & Ecommerce is our window to the rest of the world where partners can learn about Westcon-Comstor, shop our eCommerce portal and access licensed store fronts (more about that in a minute…)

Store Fronts (future release)

External 2

eBusiness Capabilities •

Web Services and EDI application interfaces (API’s)



Data Services delivered via email or FTP



Partners with Channel Online, VARStreet, QuoteWerks, Quosal, Tigerpaw

Transaction

EDI, XML or Web Services

Product Catalog/Pricing



Availability



Purchase Order



Order Status



Advance Ship Notice



Invoice



Point of Sale (POS)



3

Post-Sales Inquiries Launched Freshdesk Case Management Tool • Each post-sales inquiry is recorded and tracked • Automated notification provides you with an easier way to manage responses and resolution • Westcon-Comstor delivers SLAs – Response time – Resolution time

• Contact Reasons and SLA’s are monitored while targeted Customer Care training improves response and resolution

4

New website! • All in one (Westcon + Comstor)

• Consolidated multiple microsites • Practice area navigation (technology + capability) • US + Canada now, rolling out globally

www.westconcomstor.com 5

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