Discover the secret - costco.com

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Costco produces fresh-baked goods every day, right in the warehouse. Enjoy muffins, ... Identity Guard, Total Protection and any associated logos are trademar
updated Nov. 1, 2011

secret

Discover the 61 million people already know

Value

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quality

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savings

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WOW! 1

Discover your reason! You’ll appreciate the quality and value of the products you find at Costco. That’s our promise to you. If we fail to deliver on that promise, we’ll refund your money.

It’s that simple.

Bye-bye bulk Our smart packaging means you don’t need a big family to enjoy all the value Costco has to offer. You’ll save on designer jeans, electronics, tires, home décor, books, snacks, DVDs, CDs, gasoline, seasonal items and more.

Use coupons for more savings! We put money in your pocket by sending you additional coupons from our suppliers for things you use every day. The coupons are exclusive to Costco and provide discounts on top of our already low prices.

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100% Satisfaction Guarantee On Membership: We will refund your membership fee in full at any time if you are dissatisfied. On Merchandise: We guarantee your satisfaction on every product we sell with a full refund. Product-specific limitations apply. See the membership counter for details.

A warehouse full of value! Apparel

Home Décor

Appliances

Housewares

Automotive

Jewelry

Baby

Lawn & Garden

Bakery

Meat

Bed & Bath

Office Supplies

Books, CDs, DVDs

Optical

Cleaning Supplies

Pet Care

Deli

Pharmacy

Electronics

Produce

Floral

Sports Equipment

Furniture

Toys & Games

Gasoline

Wine & Beer

Health & Beauty Hearing Aids

Products and departments may vary by location.

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Reason No. 96 Fresh

Our fresh foods

USDA-Choice Meat Produce Bakery Deli Organics Produce

Get a taste of what everyone’s been talking about! Why do many of the country’s top chefs buy their fresh

Meat

ingredients at Costco? Because they know they’ll get the highest quality at a terrific value!

Coffee Baby food Milk Organic selection may vary by location.

We are known for our steaks! Visit our meat department for the freshest cuts of USDA-Choice beef, Grade-A poultry, USDA #1 pork, Australian lamb, and a wide selection of farmed and seasonal wild seafood. We’re sure you’ll see and taste the quality difference. We’re proud to offer only the finest-quality fruits and vegetables, shipped six days a week for a freshness that can’t be beat. Costco produces fresh-baked goods every day, right in the warehouse. Enjoy muffins, artisan breads, pies, customdecorated cakes and more – all made with the finest ingredients, and all Costco-sized for the best value.

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Organic & healthy choices You don’t have to shop at specialty stores to get high-quality organic items. From produce to meat, and even clothing and vitamins, we have the latest organic items you want, at a great value. We also have a selection of healthy foods, including reduced-calorie snacks, whole grain baked goods and trans-fatfree choices. You’ll feel good about shopping at Costco! Organic selection may vary by location.

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Reason No. 34 Executive Members earn an annual 2% Reward on health & wellness purchases. Terms and conditions apply. See the membership counter for details.

HEALTH & WELLNESS

A prescription for savings At Costco, we believe in helping you save money on everything you buy – including the things that keep you healthy. Costco’s Health & Wellness departments follow the same low-price/high-volume model as the rest of the warehouse. We tightly control costs to pass the savings on to consumers. Products and departments may vary by location.

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Optical You can feel confident that you are receiving the best possible care when visiting the Costco Optical Department. Our Optical Department features: ........ Knowledgeable staff ........ Designer frames ........ High-quality lenses ........ Contact lenses ........ One-stop shopping

Pharmacy Our pharmacies often make the news for having the lowest prices around. Benefits of Costco Pharmacy include: ........ As a Costco member you can enroll in the free Costco Member Prescription Program that provides you big savings on our already low prices. ........ Costco Pharmacy offers hundreds of generic drugs priced at less than $10 for a 90-day supply. ........ Free health screening programs monitor heart health and bone density. ........ Immunization services are available at most Costco pharmacies.

Hearing Aids Costco Hearing Aid Center offers the latest in premium hearing aid technology, at the value everyone expects from Costco. Our Hearing Aid Department offers: ........ The latest in Bluetooth* Capable Digital hearing aids ........ State-of-the-art hearing aids and accessories from three major hearing aid suppliers ........ Free hearing tests** and follow-up appointments *T he Bluetooth ® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Costco Wholesale is under license. **Test is to determine if your hearing loss may be helped by hearing aids. Departments may vary by location.

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Reason No. 12 most popular Kirkland Signature products

Kirkland SignatureTM

Bath Tissue Paper Towels Premium Drinking Water Tall Kitchen Bags Liquid Detergent Upright Tissue Free & Clear Laundry Detergent

Our exclusive private-label Our line of products was developed 18 years ago from our first home base in Kirkland, Wash. We saw a gap where the right product wasn’t available—either

Lamb & Rice Formula for Dogs

because it hadn’t been created yet or because it didn’t represent a value to members—so we created our own. Costco’s Kirkland Signature products are guaranteed to meet or exceed the quality standard of leading national brands. It’s true with everything from men’s dress shirts to pet food to facial tissue. And, because Kirkland Signature products are exclusive to Costco, it’s yet another reason to become a member!

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Reason No. 53 Smart Packaging

Beverages Beauty Products Single-Serve Snacks

Super value. Super convenient. At Costco, our products come in larger sizes to save you money. And we make them easy to use, with convenient and smart packaging. For example, our detergent bottles feature push-button dispensers that let gravity – and not your arms and back – do the heavy work. And our concentrated formulas mean you can use less and still get your whole load clean. Our fresh, boneless, skinless chicken breasts are a huge value. They are vacuum-sealed in two-breast packs, so you can freeze the entire package and only thaw as much as you need at each meal. Whenever possible, we try to reduce the quantity of product packaging, which saves resources and helps keep prices low.

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Reason No. 23 Electronics

Unexpected savings

Fine Jewelry Gasoline Fine Wines Seasonal Entertaining Product selection may vary by location.

A treasure hunt of values! If you’ve ever spoken with a Costco member, you’ve probably heard them brag about their latest find at our warehouse. We call those treasure hunt items, and they’re offered in various departments throughout the year.

Electronics Our electronics department offers cutting-edge technology from top brands, including Sony, HP, Nikon, Canon, Panasonic and Vizio. Thinking of buying a TV, computer or other electronic product? You can’t go wrong when you buy it at Costco. In addition to great pricing and added features, we also offer free technical support and set-up help through Costco Concierge Services. We also extend the manufacturer’s warranty on televisions, projectors and computers* to 2 years from the date of purchase. For more information, call toll free 1-866-861-0450. *Costco offers a 1-year warranty on all refurbished computers.

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Luxury From stand mixers to designer jeans, our buyers are always on the lookout for products with that certain “wow” factor. You’ll find cashmere sweaters, high-thread-count linens, diamond jewelry and fine wines from around the world – all at great Costco prices.

Seasonal Christmas decorations in August? Our “early-in, earlyout” philosophy means that we bring members unique products in the most efficient way possible. At Costco warehouses, you’ll find swimsuits in January because buying before peak season helps us lower prices compared to traditional retail stores. And, by minimizing quantities at the end of season, we eliminate the cost of storing or moving leftover items. ........ Holiday decorations & gifts ........ Outerwear ........ Lawn mowers & gardening supplies ........ Back-to-school supplies ........ BBQs & outdoor accessories

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Costco Servic

es Save You M

ExEcutivE

MEMbEr rEw ard 2% annual rew Executive Me ard mber exclusive! auto & HoM E auto & home Insurance Costco auto Pro Mexico travel gram auto Insuran ce HEaltH & dEn tal business hea lth & Dental Insurance only in CA, HI, OR & WA Executive Me mber exclusive! Group Dental Plan Individuals only for Executive Me in CA mber exclusive! Personal hea lth Insurance only in GA, IL, PA Executive Me and TX mber exclusive! Medicare Par tD

n trust the No. 1 registrar.

ate a small, personal

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business & Per high-yield sav sonal Checks ings accounts Identity Protect & CDs online Investin ion g boat & rV Loa ns and refinan cing SMall buS inESS business Pho ne Merchant Cre services dit Payroll service Card Processing small-businesss 401(k) Plans lEiSurE travel

Costco Services save you money!

es, shipping & handling , sale priced domain registra andrush domain registra tions, discounted member tions, bulk domains, newals or Go Daddy ships or maintenance branded merchandise or gift cards. This pricing the event your member ship is canceled or is downgraded, pricing for Go e with the applicable Costco member discoun t. Google ® AdWords ® Advertiser account.

IVE!

Domains, Websites & Online solutions

Boat & RV Loans and Refinancing Business & Personal Checks High-Yield Savings Accounts & CDs Identity Protection Mortgage & Refinancin g Online Investing

Business Health & Denta only in CA, HI, OR & WA l Insurance » EXECUTIVE MEMBER EXCLUS IVE!

Electronic Health Reco rds and Practice Management Softw are & Service Solution (EHR) Group Dental Plan for Indivi duals only in CA » EXECUTIVE MEMBER EXCLUS

august 2011

as low as

7.49

$

HE A LT H & DE N TA L

per month

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Personal Health Insur ance

Insured by Aetna. Not available in all states . For a complete list, please M a k e t go to costcopersonalhealth.com h

e Most of you r MeMb Business Phone Serv ershIP . ices Domains, Websites & Online Solutions Merchant Credit Card Processing Payroll Services

SMALL BUSIN ESS

Services may not be

available in all areas. All services are provided by third parties and are subject to applicable terms and conditions . For restrictions and other legal disclosures visit Costco.com and click Services.

2% Annual Reward » EXECUTIVE MEMBER EXCLUS

FINANCIAL

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Be sure to ask abou t additional benefits for Executive Members.

EXECUTIVE M EMBER RE WA RD

Auto & Home Insur ance Costco Auto Program Mexico Travel Auto Insurance

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Identity Protection AUTO & HOME

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LEISURE

Travel

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For more information about Costco Services or becoming an Executive Member, visit our website at Costco .com and click Services or call 1-800-220-6000.

Executive Members save even more. Call 1-800-220-6000 to upgrade today!

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Reason No. 17

Make the M Ost Of yOu r MeMbers hip

.

Costco Services

More exclusive savings. We’re proud of the savings and benefits we offer our members and are constantly looking for ways to help you make the most of your membership. That’s why we also offer substantial savings on services that you use every day in your business and personal life. Costco works with select companies to negotiate exclusive values for Costco members, and we make sure that Executive Members receive added benefits. We encourage you to upgrade to Executive Membership to maximize your savings on these services.

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Make the most of your membership. For more information, visit Costco.com and click Services.

Auto & Home Insurance Boat & RV Loans and Refinancing Business & Personal Checks Business Health & Dental Insurance Executive Member Exclusive! Service Only available In CA, HI, OR & WA

Business Phone Services Costco Auto Program Domains, Websites & Online Solutions Group Dental Plan For Individuals Executive Member Exclusive! Service only available in CA

Electronic Health Records (EHR), Practice Management Software & Service Solution High-Yield Savings Accounts & CDs Identity Protection Personal Health Insurance Executive Member Exclusive! Insured by Aetna. Not available in all states. For a complete list, please go to costcopersonalhealth.com.

Merchant Credit Card Processing Mexico Travel Auto Insurance Mortgage & Refinancing Online Investing Payroll Services QuickBooks® Online 401(k) Plans Travel Services may vary by location.

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Reason No. 3

Outstanding Customer Service Costco.com Call Center Costco Concierge Services The best employees anywhere!

At your service! We believe great customer service starts with great employees, who enjoy what they do. That’s why we hire the best people and pay them the best wages in the industry. If you ever have any questions about your membership or about anything you purchased at Costco, call our Call Center at 1-800-774-2678, or visit our website at Costco.com and click Customer Service. Costco.com also offers a variety of products that you won’t find in our warehouses, and information on our suite of Costco Services.

Costco Concierge Services Costco Concierge Services provides free technical support, set-up help and warranty assistance for any television, computer, touchscreen tablet, camera, camcorder, Dyson vacuum, projector, or MP3 player you purchase from Costco. It’s available exclusively to Costco members, 5 a.m. – 10 p.m. (PST), 7 days a week, excluding holidays, at 1-866-861-0450.

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Reason No. 103 We’ll pay you to shop.

earn a

2% Reward every time you shop!

Get paid to shop, with an Executive Membership. It pays to be a Costco Executive Member. You’ll earn an annual 2% Reward (up to $750) on qualifying purchases

Terms and conditions apply. See the membership counter for details on both programs.

at Costco! Plus, you’ll receive additional benefits and greater discounts on our suite of Costco Services, including Costco Travel.

Calculate your savings Take a few of the categories at Costco and estimate your annual spending. Then, estimate your annual 2% Reward. Groceries $________________ Apparel $________________ Health & Beauty Items

$________________

Prescriptions $________________ Estimated total $________________ Estimated 2% Reward

$________________

The TrueEarnings® Card from Costco and American Express Apply for the TrueEarnings® Card from Costco and American Express, and earn a rebate on gasoline and other purchases – at Costco and anywhere else you use it.

Sample savings only; actual savings may vary.

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Shop smart. Shop Costco. Discover the secret 4 million businesses already know.

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