Division of Information Technology

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Project Name: HP Openview Service Desk Implementation Project. Disclaimer: This example is based on a real project; however, the content has been modified and ...


Communication Plan

Project Name:

HP Openview Service Desk Implementation Project

Disclaimer: This example is based on a real project; however, the content has been modified and specifics removed (e.g., names, dates, budget amounts).







Prepared By: Position: Date: Version No: Document Change Control



The following is the document control for the revisions to this document.

|Version Number |Date of Issue |Author(s) |Brief Description of| | | | |Change | |1.2.1 |mm/dd/yy |Project |Initial Plan | | | |Manager | | | | | | | | | | | |

Definition

The following are definitions of terms, abbreviations and acronyms used in this document.

|Acronyms or |Definition | |Abbreviations | | |CIS |Change Information System | |DoIT |Division of Information Technology | |HP |Hewlett Packard | |PSST |Project Start-up, Status, & Tools | |PTE |Professional & Technical Education | |SOAPI |Support Organization Asset Procurement | | |Information |

Table of Contents

1. Introduction 1

2. Communication Objectives 1

3. Communication Purpose and Target Audiences 1

4. Communication Message and Delivery 2

1. Introduction

The purpose of the communication plan is to ensure the Service Desk Implementation project plan provides relevant, accurate, and consistent project information to project stakeholders and other appropriate audiences. By effectively communicating the project can accomplish its work with the support and cooperation of each stakeholder group.

The communication plan provides a framework to manage and coordinate the wide variety of communications that take place during the project. The communication plan covers who will receive the communications, how the communications will be delivered, what information will be communicated, who communicates, and the frequency of the communications.

2. Communication Objectives

Effective and open communications is critical to the success of the project.

The key communication objectives for this project are:

• Promote and gain support for the implementation of Hewlett-Packard’s OpenView Service desk as a replacement for DoIT’s Change Information System (CIS) and Support Organization Asset Procurement Information (SOAPI). • Provide accurate and timely information about the project to the sponsor and stakeholders

3. Communication Purpose and Target Audiences

This section identifies the audiences targeted in this Communication Plan, and the purpose of communicating with each audience.

|Audience |Communication Purpose | |HP OpenView Service |Project deliverables, Project progress, and | |Desk Advisory Council |project issues | |Sponsor |Project plan, project progress, and project | | |issues | |Core Team |Project progress and issues | |DoIT Staff |Impact due to changes to procedures and | | |policies | 4. Communication Message and Delivery

The following outlines the targeted audiences, the key communication messages to be delivered, and the method for delivering the information, the communicator, and the frequency of the delivery.

|Audience |Message |Delivery Method |Delivery |Communicator| | | | |Frequency | | |Project |Project |Meeting |Bi-weekly |Project | |Sponsor |Plan | | |Manager | | | |Report published in My |Bi-weekly | | | |Status |WebSpace with DoITnet | |Project | | |Report |and PSST link | |Manager | |HP Service |Project |Meeting |Monthly |Project | |Desk |Plan | | |Manager | |Advisory | |Report published in My |Bi-weekly | | |Council |Status |WebSpace with DoITnet | |Project | | |Report |and PSST link | |Manager | |Core Team |Status |Meeting |Bi-weekly |Project | | |Report | | |Manager | |DoIT Staff |Training |Classroom |Scheduled |PTE & | | | | | |Project | | |Announceme|DoITnet, E-Mail |1 month |Manager | | |nt |notification, Service |prior to | | | | |Desk Web Page, DoIT |rollout |Project | | | |Connection | |Manager |

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