Functionality Requirements DRAFT - lsntap

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An Advocate website – to include at least a library or content management system for ... How affordable is platform development/customization and hosting?


Functionality Requirements DRAFT

1 Basic Template Functionality

All sites must meet certain basic requirements to qualify as a “statewide website."  These requirements include:  1.) A website accessible to the public, including at least -client education/pro se materials and legal services referral information 2.) An Advocate website – to include at least a library or content management system for documents, and other collaboration tools for advocates. This portion of the website should include a security system allowing access to certain portions only to authenticated members. 3.) A portion of either or both the public and advocate website with resources for pro bono attorneys 4.) Ability to connect to the NPADO server. 5.) Use of the NSMI - which includes ability to connect to case management, - 6.) Use of RSS 7.) Ability to connect to other TIG tools like Survey Tool  - etc.

Main Results Needed from Platform:

For site users: The appropriate new platform will offer superior ease of use to low-income people and the elderly, in multiple languages. Similarly, the platform will offer superior ease of use to advocates who access protected site features. For users with disabilities, the new platform will bring the site into Section 508 compliance and make it easy to maintain and expand the site within the provisions of these standards.

For site administrators: The appropriate new platform will offer a stable site that is easy to maintain and expand, supported by a thriving user community, with abundant, affordable technical assistance widely available.

For future growth: The appropriate new platform will offer extensive options for building and expanding new web-based features that support continuous improvement in service delivery to legal services clients. These may include media-based instruction or education, on-line document assembly both for clients (self-help legal processes) and advocates (accelerating completion and improving the accuracy of frequently used legal documents), RSS applications, and other approaches to improving the quality, speed, and accessibility of service delivery.

General Platform Preferences Is the platform easy for site administrators to manage without programming experience? Can the platform essentially replicates the look and navigation of the current OST sites? Can it accommodate extensive site growth and expansion? Does it have a demonstrably dynamic and vigorous user and developer community? Will the OST Community be able to locate a maintenance vendor for any major engineering projects that might be necessary? Can the platform reasonably be expected to have an extended viable life (with upgrades) for the foreseeable future? How affordable is platform development/customization and hosting?  

2 Additional Platform Preferences

1 Search

Does the platform have a robust search capacity, including at least these features: -Natural language search  -Ability to search full text of related documents in Word, and extending to PDF, Word Perfect, and PowerPoint if possible -"Global" search capable of returning accurate items from multiple site sections (for example, returned search items should be able to include documents from the public document library and the link library; returning calendar items as well would be ideal but is not a requirement), key word search on the private side must be able to return public library documents as well as private items  -Primary reliance on a powerful, easy-to-administer key word search function as well as menu-driven and "browse" searching -Search returns organized by relevance, and offer the additional capacity to pre-designate important (most useful) documents for presentation at the top of the list of  returned items (or otherwise call attention to their Usefulness Ability to tag items by topic so that certain common searches will return pre-designated sets of items. Ability to return county/region/zip code specific self-help resources Ability to return “related” info from the library (eg. SCHIP info for someone searching for “unemployment insurance_

2 Library

Does it have the following features?  -Ability to store and retrieve documents according to National Subject Matter Index.  (Required.)  -Easy library administration that includes the ability to see and manipulate a list of all documents, set auto-expire dates for review and non-display, and load, edit, and delete documents efficiently and intuitively -A batch loading or mass editing interface for loading documents -Easy indexing and retrieval of documents in any of several formats, including HTML, Word, PDF, PowerPoint, and, ideally, Word Perfect, along with their main open source equivalents. -Ideally, for library users, a preview or in-browser view of documents before they are downloaded. -Ability to add multiple groups of users to password protected areas (eg. Board members, Pro Bono groups)

3 Standard contemporary site components and characteristics: 

-Calendar -RSS -News "spots" or boxes -Extensive contact information for each program and office -On the private side, a comprehensive staff directory -Feedback option on every page -Printable page option on every page -Text-only option on every page -Maximum feasible section 508 (ADA) compliance -Maximum W3C compliance -Easy-to-use function for users to change text size -Automatic "breadcrumbs" -Tagging -Social networking capacities, multiple options for ways to facilitate communication and knowledge-sharing among advocates, and between advocates and clients -Clean and uncluttered interface for all users, but especially on public site -Automatic updating of materials such as annual poverty law guidelines  

4 Administrator Features

-Rich, easy to access, easy to understand site use statistics; ideally administrators can modify and expand the statistics, share them easily in commonly used formats (Word, Excel), and tailor specific reports to specific groups (funders, donors, program directors, and topical task forces, for example) -Ability to generate user statistics reports that are in line with previous information submitted to LSC. (Alternatively, we could come up with a plan for converting over to new system and discuss how we explain any odd statistical results to LSC.) -Workable, efficient solution to managing and updating content that appears in multiple languages. Ability to add incorporate images into html pages, preferably without going into html code. -Ability to upload any kind of media content (text, images, video, audio) and add Flash presentations - Profound ease of use, including WYSIWYG HTML editors, pasting and cleanup from Microsoft Word, and, if possible, WordPerfect; ease of posting PDF and PowerPoint files -Easy access to html code for those so inclined

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