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2WD CAR RENTAL CONDITIONS 01 April 2013 ... Picton, Greymouth, Christchurch, Dunedin and Queenstown. ... New Zealand legislation provides limited coverage for
BRITZ NEW ZEALAND – CARS

CONSUMER Britz NZ

2WD CAR RENTAL CONDITIONS 01 April 2013 - 31 March 2014

PLEASE NOTE:

A one-way fee will apply on certain routes.

circumstances, by the purchase of the Liability Reduction Option. 9.

This document contains a summary of some of the rental conditions. For full detailed conditions, refer to the rental agreement provided upon vehicle collection. Rates and conditions quoted are subject to change without notice. Rates are GROSS, in New Zealand dollars and include 15% GST Rental basis: 24 hour Car rental is available from Auckland, Rotorua, Wellington, Hamilton, Napier, Blenheim, Nelson, Picton, Greymouth, Christchurch, Dunedin and Queenstown.

PREMIUM LOCATION SURCHARGE

LIABILITY REDUCTION OPTION Vehicle

Cost per day

A Premium Location surcharge of NZ$46 will apply for hires collected from any of our Airport or Ferry Terminal Locations. The Premium Location Surcharge must be paid direct by the customer upon vehicle collection.

Liability reduced to

Economy, Compact, Intermediate, Standard, Intermediate 4WD, Standard AWD and Full Size

NZ$30

NIL

Standard 4WD Ute, NZ$40 Large 4WD, Premium 8 Seater and Intermediate Van

NIL

INCLUDED IN GROSS RATES

Subject to the change being approved, an additional charge of up to NZ$700 may apply.

When Liability Reduction is nominated by the hirer, the hirer will not have to pay any liability at all for any damage to the vehicle or property of a Third Party with the exception of the „exclusions‟.

EARLY RETURN OF VEHICLE

SNOW LIABILITY COVER

Vehicle liability (liability applies, see information under the heading “For Your Protection – Vehicle Liability” Unlimited kilometres Additional driver fees 24 hrs road service help line (toll free) 15% GST Flight numbers must be supplied for all bookings made at airport locations. Please advise at time of booking.

CHANGE OF DROP-OFF DESTINATION If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments.

There are no refunds available for unused rental days if the vehicle is returned earlier than booked to return.

FOR YOUR PROTECTION New Zealand legislation provides limited coverage for personal injury. Britz strongly recommends that all people travelling in New Zealand take out personal travel insurance.

ADDITIONAL HIRE ITEMS/SERVICES To be requested at time of reservation and paid by the customer on pick up: Baby / Booster seat Snow Chains Ski Racks GPS

$40.00 per rental $40.00 per rental $40.00 per rental (not available for the Intermediate 12 seater) $10.00 per day with a maximum charge of $100.00

RENTAL DURATION Rental days are calculated on a 24-hour basis. Minimum rental period is one day. Minimum rental periods apply to one-way rentals. Vehicles are required to be collected and returned within business hours. Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Britz allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows: 1 hour late, one third of the daily rate will apply 2 hrs late, two thirds of the daily rate will apply 3 hrs late, one full day rate will apply

ONE-WAY RENTALS Minimum rental periods apply to one-way rentals. One-way rentals are available within the island that the vehicle is collected. Vehicles are not permitted to travel from one island to another.

As at 06/01/2013

# In the USA a liability is referred to as the “deductible”. All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$2,750 (“the liability”) for the Economy, Compact, Intermediate, Standard, Intermediate 4WD, Standard AWD and Full Size or NZ$3,650 (“the liability”) for the Standard 4WD Ute, Large 4WD, Premium 8 Seater and Intermediate Van of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident (does not include Single Vehicle Rollover), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the „exclusions‟. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Britz is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.

Vehicle All

10. 11. 12. 13.

14.

15.

Cost per day NZ$8.00

Snow Coverage is compulsory for vehicles travelling above the snow line. If a customer travels to the snow field without purchasing the Snow Coverage they will be liable for all costs associated with any accident or incident.

16.

Any customer who buys snow cover can take any Britz Rental car to a ski field and can use the unsealed access road if necessary to get to that ski field. No other driving on unsealed road(s) is permissible.

17.

WHEELS, WINDSCREEN AND IRIDESCENT COVER Vehicle All

VEHICLE SECURITY DEPOSIT

Cost per day NZ$9.20

Where the customer purchases Windscreen, Wheels and Iridescent Cover the cost of damage occurring to the windscreen, wheels and iridescences will be covered. Please see the ‘Exclusions’ section, liability cover will be made void.

whereby

all

BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE LIABILITY REDUCTION OPTION FOR TRAVEL WITH COMPLETE PEACE OF MIND

EXCLUSIONS All liability cover will be made void if any of the following „Exclusions‟ are breached: 1. 2.

The liability applies in respect of each claim, not rental. Please see the ‘Exclusions’ section below, whereby all liability cover will be made void.

3.

This NZ$2,750 liability for the Economy, Compact, Intermediate, Standard, Intermediate 4WD, Standard AWD and Full Size or NZ$3,650 liability for the Standard 4WD Ute, Large 4WD, Premium 8 Seater and Intermediate Van can be reduced, in most

4. 5. 6. 7. 8.

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vehicle and that they have travel insurance to cover for the loss/damage of personal belongings. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle). A Single Vehicle Rollover occurs Damage caused to the vehicle by snow chains. Any damage caused while driving under the influence of alcohol or drugs. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

Overhead and underbody damage to the vehicle. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental. Any water related damage which includes, but is not limited to: any vehicle submersion creek or river crossing driving through flooded areas beach driving Personal belongings. Britz recommends the hirer does not leave valuables in the

Upon vehicle collection, a vehicle security deposit is required. The amount is determined by the Liability Reduction Option selected. For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of pre-paid travel card is not acceptable as a means to provide a vehicle security deposit. Visa and MasterCard debit cards are acceptable provided the card is being used as a credit card. If the Liability Reduction Option is not selected, the vehicle security deposit of NZ$2,750 for the Economy, Compact, Intermediate, Standard, Intermediate 4WD, Standard AWD and Full Size or NZ$3,650 for the Standard 4WD Ute, Large 4WD, Premium 8 Seater and Intermediate Van is to be supplied by credit card. The NZ$2,750 for the Economy, Compact, Intermediate, Standard, Intermediate 4WD, Standard AWD and Full Size or NZ$3,650 for the Standard 4WD Ute, Large 4WD, Premium 8 Seater and Intermediate Van is taken as an imprint to the hirer‟s credit card when the vehicle is collected. If the Liability Reduction Option is selected the vehicle security deposit is NZ$100. The NZ$100 is taken as an imprint to the hirer‟s credit card when the vehicle is collected.

BRITZ NEW ZEALAND – CARS

CONSUMER Britz NZ

2WD CAR RENTAL CONDITIONS 01 April 2013 - 31 March 2014

The vehicle security deposit is not debited provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with a full fuel tank. Except where the customer has purchased Pre Purchase Fuel (PPF), failure to return the vehicle with a full tank of fuel will result in refill charges, which will be advised upon return of the vehicle. Britz reserves the right to retain a NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

ROAD RESTRICTIONS Cars can only be driven on sealed roads. No vehicle shall be driven the following roads: Skippers Road (Queenstown) Ninety Mile Beach (Northland) Ball Hut Road (Mt. Cook) All roads north of Colville (Coromandel Peninsula), the Tapu to Coroglen Road (all parts east of Rapaura Gardens), the 309 Road from Coromandel to Kairnarama and the Blackjack Road from Kuatuna to Opito. On the following Highways in the South Island between the hours of 2000 and 0600 hours (local time) from 1 June to 31 October: State Highway 6 between Twizel and Queenstown The Milford road between Te Anau and Milford Sound The West Coast road between Franz Josef and Wanaka Arthur‟s Pass Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

GOODS AND SERVICES TAX (GST) Rates include 15% GST. Britz reserves the right to amend GST upon Government intervention.

INFRINGEMENTS AND ADMINSTRATION FEES Britz reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Britz reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all claims in the event of the customer not having a NIL liability. In addition to the costs associated per fine and/or claim, an administration fee of NZ$60 will be applicable.

EXCHANGE RATE / CURRENCY VARIATIONS All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the

As at 06/01/2013

amount initially charged. Britz does not accept any liability for variances up or down.

CREDIT CARDS

VEHICLE CATEGORY Vehicles cannot be requested by make or model, only by vehicle category.

All customers must present a valid credit card upon vehicle collection. The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa, MasterCard and American Express. A non-refundable 1.7% administration fee will apply to all credit card transactions.

VOLUNTARY DOWNGRADE

DRIVER’S LICENCE REQUIREMENTS

No cancellation fees will apply to vehicles cancelled using this package.

A current and full motor vehicle driver‟s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver‟s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

AGE RESTRICTIONS

Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refunds.

CANCELLATION POLICY

IMPORTANT Britz reserves the right to refuse any rental at its discretion.

ANIMALS No animals are permitted in our vehicles, excluding guide dogs.

Drivers must be a minimum of 21 years of age to be eligible to rent an Economy, Compact, Intermediate, Intermediate 4WD, Standard and Standard AWD or a minimum of 25 years of age to be eligible to rent a Full Size, Standard 4WD Ute, Large 4WD, Premium 8 Seater and Intermediate Van.

CASH, CHEQUES AND EFTPOS CARDS

CALCULATION ERRORS

RESERVATIONS OFFICE HOURS AND CONTACT DETAILS

Britz will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.

Open 24 hours, 7 days per week, closed Christmas Day (25 December) and New Year‟s Day (1 January).

CUSTOMER CARE ON-ROAD ASSISTANCE Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as possible, and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Britz does not accept liability for any claims submitted after this period.

Cash, personal and company cheques and EFTPOS cards will not be accepted as payment for rentals. Customers may wish to pay for additional charges at the end of the rental period with cash.

Phone: Fax: Free call within New Zealand: Free call within Australia: Free call outside New Zealand: E-mail: [email protected] Website: www.britz.co.nz

+64 9 255 3910 +64 9 363 9384 0800 831 900 1300 331 454 +800 200 80 801

Please contact us on free phone: 0800 831 900

Branch operating hours vary by location and day of the week. Most locations are open standard business hours. A complete listing of locations, addresses, opening hours and contact details is provided below.

CHANGE OF VEHICLE

DISCLAIMER

Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Britz or modifications and/or upgrades to the vehicle design made by the manufacturer.

RENTAL EXTENSIONS If a customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of the Britz branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

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BRITZ NEW ZEALAND – CARS

CONSUMER Britz NZ

2WD CAR RENTAL CONDITIONS 01 April 2013 - 31 March 2014

BRITZ LOCATIONS AND OPERATING HOURS (C/O EUROPCAR) Location

Address

Phone

Fax

Open

Picton

Booth 8, Ferry Terminal, Picton

03 573 8800

03 573 8588

0800

Blenheim Airport

Terminal Building, Blenheim Airport

03 573 8800

03 573 8588

0830

1700

0900

1700

Nelson Airport

Terminal Building, Nelson Airport

03 573 8800

03 573 8588

0800

1630

0830

1630

Greymouth

Greymouth Railway Station, Greymouth

03 768 9980

03 768 4222

0900

1700

0900

1500

Christchurch Airport

International Terminal Arrivals Hall, Christchurch

03 360 3433

03 360 3434

0600

2359

0600

2359

Queenstown Airport

Queenstown Airport, Frankton

03 442 5887

03 442 5787

0830

1715

0830

1715

Dunedin Airport

Air New Zealand Domestic terminal

03 486 2358

03 486 2101

0800

1800

0900

1700

Auckland International Airport

International Terminal Building, Auckland International Airport

09 275 0066

09 275 5389

0500

2359

0500

2359

Auckland Domestic Airport

Domestic Terminal , Auckland Domestic Airport, Auckland

09 275 0066

09 275 5389

0500

2359

0500

2359

Auckland City

73 Shortland Street, Auckland

09 379 5080

09 379 5081

0830

1700

0800

1300

Wellington Ferry

Ferry Terminal, Wellington

04 473 0480

04 473 0492

0800

1830

0800

1830

Wellington Airport

Main Terminal Building, Wellington Airport

04 380 6617

04 380 8720

0600

2359

0600

2359

Hamilton Airport

Air New Zealand Terminal, Hamilton Airport

07 823 0990

07 823 4409

0830

1730

0800

1300

Rotorua Airport

Terminal Building, Rotorua Airport

07 350 3150

07 350 3170

0700

1900

0700

1900

Rotorua City

1181 Pukaki Street, Rotorua

07 823 0990

07 823 4409

0730

1930

0730

1930

Napier Airport

Hawkes Bay Airport, Napier

06 835 8818

06 835 8823

0730

1730

Sat 0800 Sun 0900

1700 1700

As at 06/01/2013

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Close Mon to Fri 1800

Open 0830

Close Sat and Sun 1800

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