total security - Milestone Systems

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software brings 'total security' to Beverly Hills. "Milestone has been great, it's reliable and it easily integrated into our existing IT infrastructure." – Mark Hobson  ...
Milestone Customer Story April 2008

Milestone XProtect® software brings 'total security' to Beverly Hills "Milestone has been great, it's reliable and it easily integrated into our existing IT infrastructure." – Mark Hobson, Assistant Chief Information Officer, City of Beverly Hills XProtect® Smart Client in a 'Smart City' When the City of Beverly Hills began searching for a way to enhance and expand its video surveillance program, officials turned to Milestone Systems' XProtect IP video platform. Former mayor and technology CEO Jimmy Delshad wanted an IP video surveillance system that would reflect Beverly Hills' progressive 'Smart City' initiative. He saw IP video as a means to help the city achieve its goal of being the smartest, safest and most sustainable city in the country. Beverly Hills has a centralized IT Department headed up by Chief Information Officer David Schirmer and Assistant CIO Mark Hobson. The city has integrated Milestone XProtect with several municipal functions, including Fire, Police, Parks and Recreation and Public Works departments. "The software has been great because we can manage it centrally and view it remotely," says Hobson. "This has helped all city operations become more efficient." The open platform for future scalability According to Schirmer, the city's challenge was to incorporate a system that was reliable, flexible and scalable. "We wanted the best of the class – an all IP-based surveillance system that would support the best cameras on the market with the best image quality," he explained. Milestone XProtect® Enterprise is currently supporting high-end megapixel cameras from IQinVision, Axis, Toshiba and a series of legacy analog cameras, as well. Beverly Hills has a population of about 35,000 residents, but on any given day "we host around 300,000 visitors and workers," notes Hobson. This comes as no surprise for the most famous zip code in the country, where reliable surveillance is a must at such famous landmarks as Santa Monica Boulevard and Rodeo Drive. It is also no secret that Beverly Hills is home to several high-profile residents, from celebrities and foreign diplomats to very successful business executives. Along with such notable residents come nationally anticipated events, such as the Golden Globes™ award ceremony, which draws even more visitors to Beverly Hills. 1

Milestone Customer Story April 2008

As of June the city had 45 cameras installed, aiming for 100 before the end of 2008. The California Retention Law requires that archived footage be stored for a minimum of 12 months. To aid in archiving and storage – the third phase of the Milestone project – the city is working with Milestone integration partner, Mainline Information Systems.

Milestone's XProtect Smart Client streaming to the IT Department

The Fire Dept. is equipped with Axis Dome network video cameras

Hardware used: a camera mix for best-in-class IBM video record and archive components: • X series servers using dual core Xeon processors • Fiber Channel expandable storage using X and N series components • Tivoli Tape System Management for long term retention requirements Cameras (to date): • IQinVision 500, 700, and 800 series • New IQinVision Sentinel • Axis 233D PTZ and 216FD fixed dome Currently on order: • Arecont 360 and 180 dome cameras Video-enabling the city After working with Milestone, the city realized that it could use Milestone XProtect to monitor the progress of building projects and to ensure safety.

Cameras are located in conjunction with all city property including public parks

"The city is in the process of constructing a vehicle storage building," explains Schirmer, "and we're using Milestone to monitor the progress and to make sure the construction crew is wearing hard hats." 2

Milestone Customer Story April 2008

The Fire Department also saw the benefits of the system and requested a camera to be placed on top of one of the Beverly Hills towers, the better to see and manage a situation by remotely accessing the footage. What's next? The City of Beverly Hills will soon embark on the next phase of the installation plan. Currently, officials are working on the back end, archiving features, but they plan to add up to 80 more cameras in the third phase alone. Hobson explains that he is hoping to see more than 250 cameras installed when the project is complete. The city is also planning to integrate the Milestone XProtect Enterprise software into the Beverly Hills school system and businesses throughout the community. The Department of Homeland Security has recognized the city's critical infrastructure as a World-famous Rodeo Drive part of the Urban Area Security Initiative (UASI) and officials there are interested in using Beverly Hills as a prototype for larger cities, according to Schirmer. The city's ideas of expanding coverage with additional cameras and integrating schools, hotels and businesses with the system are in line with the Milestone standard of leveraging existing systems to provide unsurpassed security every day and for special events, such as the Golden Globes. The City of Beverly Hills already has existing technology in its police squad cars, and is looking to incorporate the Milestone system, with a goal of having total security running over one network throughout the City. The advantages of IP video open platform Beverly Hills wanted a system with adequate out-of-the-box features that offered the latest advances, such as analytics. "We wanted a reliable system that was flexible enough to integrate other features and have a low overhead in the future," explains Schirmer. "Milestone provided that, and since it integrated so seamlessly to our system, we did not have to hire a new person to implement it." The most important aspect, he adds, is that "there have been zero problems with the Milestone XProtect software, so it is easy to earn ongoing support from city council and to secure grants from the Department of Justice (Homeland Security), which aids in the future growth of the system." Milestone XProtect software users also know that in addition to this reliability, the Power-overEthernet that an IP solution brings drastically cuts down on labor and costly cabling. 3

Milestone Customer Story April 2008

Strong partners win together With Milestone as a partner, gaining clients comes about naturally. Mainline is a Milestone-certified integration partner that has been able to interact directly with the Beverly Hills technical staff. Timothy Conwell of Mainline Information Systems says Milestone XProtect was selected for the Beverly Hills project following a thorough review by the city and by the Mainline consulting team. The research included industry tradeshows and recommendations from camera product partners that Mainline works with directly. "Milestone was chosen for its integration, flexibility, pricing structure and ease of use," Conwell says. "We're working with very advanced technology integration strategies, which include enterprise-level archive storage management by IBM, high-speed fixed broadband wireless, and MAN deployment techniques." Schirmer of Beverly Hills says the partnership has been productive: "Tim Conwell and the Mainline team have been instrumental in understanding the storage and our need to be able to rapidly search for archived footage." Among the chief qualities of the Milestone XProtect system, as it is being used in Beverly Hills, Conwell cited these outstanding features:  Flexibility of scaling: The system has grown from a "proof of concept" design with a single server and a few cameras, to what will eventually include hundreds of cameras placed over the entire six square-mile area of Beverly Hills. The ability to scale to a multi-server distributed design and bring additional feature functions online over time is extremely helpful. A good example is the implementation of the Matrix service for the Police and Public Works departments. The system also has the ability to mix and match camera technology for the location and environment each camera covers.  Pricing structure: Milestone's pricing is competitive and cost-effective. With the unlimited server and unlimited user access per site license business model, the overall software cost of the system integration is actually lower as the system grows.  Ease of use: Officials in Beverly Hills have been very pleased with the feature-rich user interface and the ability to quickly learn the system. Mainline implemented a successful "train the trainer" approach with the help of its MIS division throughout the project process. About the City of Beverly Hills Beverly Hills is located in the middle of Los Angeles County, surrounded by the cities of Los Angeles, West Hollywood, Santa Monica and Culver City. Within its 5.7 square mile radius, Beverly Hills has approximately 34,000 residents with a business and commercial base that ranks next to cities with a population of several hundred thousand. The daytime population is estimated to be 150,000 to 200,000. As a full-service community, police, fire, water treatment, refuse collection and building inspections, among other services, are provided directly by the City. Beverly Hills has its own school district


Milestone Customer Story April 2008

with a reputation for some of the best schools in the nation. About Mainline Information Systems Mainline Information Systems became IBM's leading solution provider by ensuring that customers have the best-designed solutions to meet their individual business needs. Mainline gives the focused attention only a local solution provider can deliver, with the backing and support of a solid, 19-year partnership with IBM. Founded in 1989, Mainline began by offering information technology solutions and consulting in IBM midrange markets. Today, Mainline offers comprehensive technology solutions encompassing server, storage, software, application solutions, services and even financing. Business demands that technology solutions connect within and beyond enterprise: from internal operations to vendor and customer interactions, corporate infrastructure, with security and application solutions to support every aspect of business. In addition to connecting end-to-end with suppliers, partners and customers, companies must respond with speed to business demands, opportunities and threats. Businesses demand technology solutions that are powerful and stable enough to handle existing requirements, yet flexible and responsive enough to grow with those requirements. Mainline has years of expertise in providing these solutions. There is no need to segment technology among various vendors creating fragmented, ineffective results, when Mainline offers comprehensive, integrated solutions.