Welcome | Chase | Mercedes-Benz

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Congratulations on purchasing your Mercedes-Benz.* Welcome to a inancing, ownership and customer service experience centered on you. Chase will strive to exceed your ...
Making payments to Chase (continued) If you don’t already have a checking account in your profile, you can follow the prompts to add a nonChase account to your profile first. You will need to complete a one-time verification to confirm account ownership. You’ll need your bank routing and account numbers handy. •

By Mail. When mailing your payment, always write your account number on the check, enclose it with the payment coupon in the envelope provided and mail it to: Regular U.S. mail:

Overnight mail:

Chase Auto Finance PO Box 901065 Fort Worth, TX 76101-2065

Chase Auto Finance First Floor TX1-1300 14800 Frye Rd Fort Worth, TX 76155-2732



At a Chase Branch. Log in to Chase.com to find a Chase branch near you.



Chase Paymatics® Program: You can choose to have your monthly payments automatically deducted from your bank account. To request a Paymatics agreement: º

By Phone: 1-800-336-6675. From the main menu, press option 1, then option 4 for All Other Inquiries, then option 5 for Automated Bill Pay. You’ll need your loan account number or Social Security number.

º

Online: Download a form online at Chase.com/Paymatics.

Chase OnlineSM account management Visit Chase.com/Mercedes to sign up for Chase Online and get access to your auto account anytime. •

Manage your Account: Make a payment, set up Account Alerts, view account activity, request your account balance, and more.



Go Paperless: View your statements online—it’s convenient, secure and green.



Download Chase Mobile®: Get the free Chase Mobile app for your smartphone and other mobile devices, or visit Chase.com on your mobile phone for a current list of available devices.

Have any questions? Visit Chase.com/Mercedes, which features links to frequently asked questions and answers about your auto account.

*Mercedes-Benz is a registered trademark of Daimler AG. Used with permission. Mercedes-Benz USA, LLC is solely responsible for its products and services and for promotional statements about them, and is not affiliated with JPMorgan Chase Bank, N.A. (“Chase”) or its affiliates. Account Alerts and/or Chase Mobile: There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or Internet provider; technology failures; and system capacity limitations.

1

To avoid potential overpayment, remember to cancel recurring payments at the end of your auto account term or set the number of payments equal to the term amount.

2

© 2014 JPMorgan Chase Bank, N.A. Member FDIC. All rights reserved. (14-193) 08/14 MB Welcome

Welcome �

Congratulations on purchasing your Mercedes-Benz.* Welcome to a financing, ownership and customer service experience centered on you. Chase will strive to exceed your account servicing expectations by providing the information you need about your new Mercedes-Benz loan, such as how to make scheduled or recurring payments, set up Account Alerts or download Chase Mobile®,1 enroll in paperless statements, and access experienced, professional customer service associates.

125! years of innovation from Mercedes-Benz A passion for innovation has created a legacy of redefining the standard of, and raising the bar for, automobile quality. You are now part of a vehicle brand that has pioneered a long list of vehicle firsts in safety, performance and driving enjoyment that lead the industry, and have access to worldclass vehicle service and care through your authorized Mercedes-Benz retailer. Enjoy the privileges of ownership and take advantage of all the services and perks available to you by registering your Mercedes-Benz at mbusa.com/mercedes/owners/owners_online.

Customer service and account management from Chase Chase offers an automated customer service system that is available to assist you anytime. Remember to have your account number or Social Security number when you call. •

1-800-336-6675



1-800-524-9765 (Hearing Impaired/TTY)

To speak with a customer service representative, please call Chase Monday through Friday from 7:30 a.m. to 11 p.m., Saturday from 8 a.m. to 8 p.m. and Sunday from 8 a.m. to 8:30 p.m. (All hours are Eastern Time.) You also can visit Chase online at Chase.com/Mercedes.

Vehicle customer service from Mercedes-Benz For questions about your vehicle, please contact the Mercedes-Benz Customer Assistance Center at 1-800-FOR-MERCEDES (1-800-367-6372) Monday through Friday from 8 a.m. to 10 p.m. Eastern Time. You may also visit Mercedes-Benz Owners Support online at mbusa.com/mercedes/only_mercedes_benz/owners_support.

Making payments to Chase Each month, Chase will send your statement about 14 days before your payment due date. Choose your payment option: •

Online. Visit Chase.com/Mercedes. Select any Chase or non-Chase checking account to: º

Set up monthly recurring payments2

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Make a one-time payment to be credited on the same business day, if submitted before the cutoff time specified on the bill payment screen

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Schedule a one-time payment for a future date

Making payments to Chase (continued) If you don’t already have a checking account in your profile, you can follow the prompts to add a nonChase account to your profile first. You will need to complete a one-time verification to confirm account ownership. You’ll need your bank routing and account numbers handy. •

By Mail. When mailing your payment, always write your account number on the check, enclose it with the payment coupon in the envelope provided and mail it to: Regular U.S. mail:

Overnight mail:

Chase Auto Finance PO Box 901065 Fort Worth, TX 76101-2065

Chase Auto Finance � First Floor TX1-1300

14800 Frye Rd Fort Worth, TX 76155-2732



At a Chase Branch. Log in to Chase.com to find a Chase branch near you.



Chase Paymatics® Program: You can choose to have your monthly payments automatically

deducted from your bank account. To request a Paymatics agreement:

º

By Phone: 1-800-336-6675. From the main menu, press option 1, then option 4 for All Other Inquiries, then option 5 for Automated Bill Pay. You’ll need your loan account number or Social Security number.

º

Online: Download a form online at Chase.com/Paymatics.

Chase OnlineSM account management Visit Chase.com/Mercedes to sign up for Chase Online and get access to your auto account anytime. •

Manage your Account: Make a payment, set up Account Alerts, view account activity, request your account balance, and more.



Go Paperless: View your statements online—it’s convenient, secure and green.



Download Chase Mobile®: Get the free Chase Mobile app for your smartphone and other mobile devices, or visit Chase.com on your mobile phone for a current list of available devices.

Have any questions? Visit Chase.com/Mercedes, which features links to frequently asked questions and answers about your auto account.

*Mercedes-Benz is a registered trademark of Daimler AG. Used with permission. Mercedes-Benz USA, LLC is solely responsible for its products and services and for promotional statements about them, and is not affiliated with JPMorgan Chase Bank, N.A. (“Chase”) or its affiliates. Account Alerts and/or Chase Mobile: There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or Internet provider; technology failures; and system capacity limitations.

1

To avoid potential overpayment, remember to cancel recurring payments at the end of your auto account term or set the number of payments equal to the term amount.

2

© 2014 JPMorgan Chase Bank, N.A. Member FDIC. All rights reserved. (14-193) 08/14 MB Welcome

Welcome

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